Shipping Policy for Fortified Oceanic Pty Ltd
- Shipping Methods and Delivery
We offer shipping services for our products to most locations in Australia. Our shipping methods include standard ground shipping and expedited options, depending on your location and the type of product being shipped. Please note that certain products are classified as dangerous goods due to their hazardous nature and may require special handling and documentation.
- Dangerous Goods Shipping
For products classified as dangerous goods, we adhere to all relevant regulations and requirements for safe transportation. Our team is trained in handling and shipping dangerous goods to ensure compliance with the necessary guidelines in Australia and its various states. Additional shipping fees may apply to dangerous goods.
- Shipping Costs
Shipping costs are calculated based on various factors, including the destination, weight, size, and shipping method selected. The shipping costs will be displayed at the checkout before you complete your purchase. Please note that shipping costs are subject to change without notice, and we recommend reviewing the final shipping cost before finalising your order.
- Order Processing Time
We strive to process and ship orders as quickly as possible. Order processing times may vary depending on product availability, order volume, and the complexity of shipping requirements. Once your order is processed, you will receive a confirmation email with tracking information to monitor the status of your shipment.
- Shipping Delays
While we make every effort to ensure timely delivery, unforeseen circumstances such as weather conditions, carrier delays, or other external factors may cause shipping delays. We will keep you informed of any significant delays and work diligently to resolve the issue promptly.
- Shipping Restrictions
Some products may be subject to shipping restrictions or regulations based on your location. If your area is affected by shipping restrictions, we will notify you and cancel the order if necessary.
- Delivery Address Accuracy
It is essential to provide accurate and complete delivery information to ensure successful and timely delivery. We are not responsible for delays or additional costs caused by incorrect or incomplete address details provided by the customer. Goods lost due to incorrect addresses or instructions will not be recoverable. In these events, reshipment of products will require re-purchasing and reordering of goods by the customer.
- Lost or Damaged Shipments
In the rare event of a lost or damaged shipment, please contact us immediately. We will work with the shipping courier to investigate the issue and assist in resolving the matter to your satisfaction.