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    Policies

    Return Policy for Fortified Oceanic Pty Ltd - Marine Supplies

    At Fortified Oceanic Pty Ltd, we take pride in supplying high-quality marine maintenance products, including resins, paints, abrasives, and more. However, we understand that there might be instances where you need to return a product. We want to ensure a smooth and transparent return process for our valued customers. Please familiarize yourself with our return policy as outlined below:

    1. Eligibility for Returns:

      • You may be eligible for a return within 30 days of the original purchase date.
      • The product must be in its original condition, unopened, and unused.
      • Proof of purchase, such as a receipt or order confirmation, is required for all returns.

    2. Non-Returnable Items:

      • For safety and hygiene reasons, we cannot accept returns on certain items, including but not limited to opened or partially used chemical products (e.g., resins, paints, solvents).
      • Clearance or discounted items are considered final sale and cannot be returned.

    3. Return Process:

      • To initiate a return, please contact our customer service team via this email accounts@fortifiedoceanic.com.au. Provide your order number and a brief description of the reason for the return.
      • Our team will assess your return request and provide you with instructions on how to proceed.
      • When shipping the product back, ensure it is well-packaged to prevent any damage during transit.
      • You are responsible for covering the shipping costs for the return, unless the return is due to a mistake on our part or a defective product.

    4. Inspection and Refund:

      • Once we receive the returned product, our team will inspect it to ensure it meets our return policy criteria.
      • If the return is approved, we will process the refund using the original payment method within 2-5 business days of receiving the returned product.
      • Refunds will be for the product's purchase price only; shipping and handling charges are non-refundable.

    5. Exchanges:

      • We currently do not offer direct exchanges. If you wish to exchange a product for another, you will need to follow the return process and then place a new order. We can help organise this via email or over the phone. 

    6. Damaged or Defective Products:

      • In the unlikely event that you receive a damaged or defective product, please contact our customer service team immediately.
      • Provide clear photos of the damage or defect along with your order number, and we will work to resolve the issue promptly.
      • In some cases, metal can products or plastics may exhibit minor indentations or slight deformations due to the transportation process, which generally do not impact the product's integrity. However, significant deformations are considered an issue and should be reported for further assistance.

    7. Customer Satisfaction:

      • Your satisfaction is essential to us, and we strive to provide exceptional service. If you have any concerns or questions about our products or the return process, please don't hesitate to contact our customer service team. We are here to assist you.

    Please note that our return policy is subject to change, and any updates will be communicated on our website or via email. Thank you for choosing Fortified Oceanic Pty Ltd as your trusted marine supply partner. We look forward to serving you with top-quality products and outstanding customer service.

    Privacy Policy for Fortified Oceanic Pty Ltd

    Effective Date: 23/07/23

    1. Introduction

    Welcome to www.fortifiedoceanic.com.au ("we," "our," or "us"). At www.fortifiedoceanic.com.au, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website and use our analytics services. By accessing or using our website and analytics services, you consent to the practices described in this Privacy Policy.

    1. Information We Collect

    2.1. Personal Information

    When you visit our website and use our analytics services, we may collect certain personal information that you provide voluntarily. This information may include your name, email address, contact information, and any other information you choose to provide.

    2.2. Log Data and Analytics Information

    Like many websites, we gather certain information automatically and store it in log files. This information may include your IP address, browser type, operating system, internet service provider, referring/exiting pages, date/time stamps, and clickstream data. We may use this information for website analytics purposes to improve our website's functionality and user experience.

    1. How We Use Your Information

    3.1. Provide and Improve Our Services

    We may use the information we collect to provide, maintain, and improve our website and analytics services. This includes analyzing user behavior, preferences, and trends to enhance user experience and optimize content.

    3.2. Communication

    We may use your contact information to send you updates, newsletters, and promotional materials related to our services. You can opt-out of receiving such communications at any time by following the unsubscribe instructions provided in the email.

    3.3. Legal Compliance

    We may use your information to comply with applicable laws, regulations, legal processes, or government requests.

    1. Cookies and Similar Technologies

    Our website may use cookies and similar tracking technologies to collect and store information automatically. Cookies are small data files that are placed on your device. You can control how cookies are used by adjusting your browser settings. Please refer to our Cookie Policy for more information.

    1. Data Sharing and Disclosure

    We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website and analytics services. These service providers are bound by strict confidentiality agreements and are not permitted to use your information for any other purpose.

    1. Data Security

    We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

    1. Children's Privacy

    Our website and analytics services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us, and we will take appropriate measures to delete such information.

    1. Changes to This Privacy Policy

    We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be effective immediately upon posting the revised Privacy Policy on this page. We encourage you to review this page regularly to stay informed about our data practices.

    1. Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at accounts@fortifiedoceanic.com.au.

    By using our website and analytics services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions. Thank you for visiting www.fortifiedoceanic.com.au.

    Terms of Service for www.fortifiedoceanic.com.au

    Effective Date: 23/07/23

    1. Acceptance of Terms

    Welcome to www.fortifiedoceanic.com.au ("we," "our," or "us"). By accessing or using our website, you agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations. If you do not agree with these Terms, please do not use our website.

    1. Use of the Website

    2.1. Eligibility

    You must be at least 18 years old and have the legal capacity to enter into a binding contract to use our website. By using our website, you represent and warrant that you meet these eligibility requirements.

    2.2. User Accounts

    Some features of our website may require you to create a user account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately if you suspect any unauthorized use of your account.

    2.3. Prohibited Activities

    When using our website, you agree not to engage in any unlawful, harmful, or abusive conduct. Prohibited activities include but are not limited to:

    • Violating any applicable laws, regulations, or third-party rights
    • Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with any person or entity
    • Uploading, transmitting, or distributing any harmful content, viruses, or malicious software
    • Interfering with the proper functioning of our website or attempting to gain unauthorized access to our systems or data
    • Engaging in any activity that disrupts or hinders other users' experience on our website
    1. Intellectual Property

    All content on our website, including but not limited to text, graphics, logos, images, videos, and software, is our intellectual property or that of our licensors. You may not reproduce, distribute, modify, or create derivative works of such content without our prior written consent.

    1. Third-Party Links and Content

    Our website may contain links to third-party websites or resources. We do not endorse, control, or assume any responsibility for the content or practices of these third-party websites. You acknowledge and agree that we are not liable for any damages or losses arising from your use of third-party links or content.

    1. Disclaimer of Warranties

    Our website is provided on an "as-is" and "as-available" basis. We do not warrant that our website will be uninterrupted, error-free, or free from viruses or other harmful components. We disclaim all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

    1. Limitation of Liability

    To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or these Terms. In no event shall our total liability exceed the fees, if any, paid by you to us, if applicable.

    1. Indemnification

    You agree to indemnify and hold us harmless from any claims, losses, liabilities, damages, costs, and expenses, including attorneys' fees, arising out of or in connection with your use of our website or any violation of these Terms.

    1. Modification and Termination

    We reserve the right to modify, suspend, or terminate our website or these Terms at any time without notice. We may also suspend or terminate your access to our website for any reason, including violation of these Terms.

    1. Governing Law and Jurisdiction

    These Terms shall be governed by and construed in accordance with the laws of [Your Country/State]. Any legal action or proceeding arising out of or in connection with these Terms shall be brought exclusively in the courts of [Your Country/State].

    1. Entire Agreement

    These Terms constitute the entire agreement between you and www.fortifiedoceanic.com.au regarding your use of our website and supersede any prior agreements, oral or written.

    1. Contact Us

    If you have any questions or concerns about these Terms, please contact us at accounts@fortifiedoceanic.com.au.

    Thank you for using www.fortifiedoceanic.com.au

    Shipping Policy for Fortified Oceanic Pty Ltd

    Effective Date:23/07/23

    1. Shipping Methods and Delivery

    We offer shipping services for our products to [domestic/international] locations. Our shipping methods include standard ground shipping and expedited options, depending on your location and the type of product being shipped. Please note that certain products are classified as dangerous goods due to their hazardous nature and may require special handling and documentation during shipping.

    1. Dangerous Goods Shipping

    For products classified as dangerous goods, we adhere to all relevant regulations and requirements for safe transportation. Our team is trained in handling and shipping dangerous goods to ensure compliance with the necessary guidelines. Additional shipping fees may apply to dangerous goods due to the specialized handling and documentation involved.

    1. Shipping Costs

    Shipping costs are calculated based on various factors, including the destination, weight, size, and shipping method selected. The shipping costs will be displayed at the checkout before you complete your purchase. Please note that shipping costs are subject to change without notice, and we recommend reviewing the final shipping cost before finalizing your order.

    1. Order Processing Time

    We strive to process and ship orders as quickly as possible. Order processing times may vary depending on product availability, order volume, and the complexity of shipping requirements. Once your order is processed, you will receive a confirmation email with tracking information to monitor the status of your shipment.

    1. Shipping Delays

    While we make every effort to ensure timely delivery, unforeseen circumstances such as weather conditions, carrier delays, or other external factors may cause shipping delays. We will keep you informed of any significant delays and work diligently to resolve the issue promptly.

    1. International Shipping

    For international shipments, customs duties, taxes, and other fees may apply based on your country's regulations. Please be aware that these additional charges are the responsibility of the recipient and are not included in the shipping cost. Customs clearance may also result in additional delays beyond our control.

    1. Shipping Restrictions

    Some products may be subject to shipping restrictions or regulations based on your location. If your area is affected by shipping restrictions, we will notify you and cancel the order if necessary.

    1. Delivery Address Accuracy

    It is essential to provide accurate and complete delivery information to ensure successful and timely delivery. We are not responsible for delays or additional costs caused by incorrect or incomplete address details provided by the customer.

    1. Lost or Damaged Shipments

    In the rare event of a lost or damaged shipment, please contact us immediately. We will work with the shipping carrier to investigate the issue and assist in resolving the matter to your satisfaction.

    1. Contact Us

    If you have any questions or concerns regarding our shipping policy or need assistance with your order, please contact our customer support team at accounts@fortifiedoceanic.com.au or call 02 892 435 14.

    Thank you for choosing Fortified Oceanic Pty Ltd for your product purchases. We look forward to serving you and ensuring a smooth shipping experience.

    Contact information

    Office: 02 892 435 14

    Mobile: +61 473 243 787

    Email: accounts@fortifiedoceanic.com.au

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